Returns & Exchanges

At DERMATOUCH, we stand behind the quality of our skincare products and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a seamless return and exchange process within 15 days of delivery.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal or contact our customer support team with your order number and the reason for the return.

• 2.
  Verification & Approval

  Our skincare experts will review your request within 48 hours to ensure the items are eligible for return in their original packaging.

• 3.
  Secure Packaging

  Once approved, securely pack the unused products back into their original box to prevent any damage during the transit process.

• 4.
  Refund Processing

  After we receive and inspect your return at our warehouse, your refund or exchange will be processed to your original payment method within 7 business days.